jetbuz Privacy Policy
This policy explains in full how the personal information collected during your registration and use of the jetbuz platform is processed, stored, and kept secure.
This privacy policy applies to all services, mobile apps, and websites of the jetbuz platform. Continuing to use the site means you agree to this policy. Please also read our Terms and Conditions.
1 Introduction and Scope
jetbuz is an online gaming and sports betting platform operating for users in Bangladesh. When you create an account on jetbuz, log in, make a deposit or withdrawal, or use any of our services, some of your personal information comes to us.
The purpose of this privacy policy is to inform you clearly — what types of information are collected, why they are collected, how long they are kept, and in what circumstances they may be shared with third parties. We believe transparency is the foundation of user trust.
This policy applies to all jetbuz services — including the website, mobile app (Android and iOS), live chat support, and email communications. This policy may be updated from time to time, so it is a good idea to read it again occasionally.
2 Types of Information Collected
2.1 Information Provided During Registration
The information you provide when creating an account includes:
- Full name
- Date of birth (for age verification — users under 21 cannot register)
- Mobile number and email address
- Preferred username and password
2.2 Identity Verification Information (KYC)
Identity verification may be required for withdrawals above a certain amount or for complex transactions. In such cases, National ID (NID) or passport details may be requested. These documents are stored only for verification purposes and are kept on secure, encrypted servers.
2.3 Financial Transaction Information
Payment method details (bKash, Nagad, Rocket, or bank transfer numbers) are recorded during deposits and withdrawals. Complete payment information is never stored directly on jetbuz servers — it is processed through payment gateway partners.
2.4 Automatically Collected Information
When you use the site or app, certain information is collected automatically through technical means, such as:
- IP address and device type
- Browser and operating system information
- Time of site access and session duration
- Cookie and local storage data
- Pages visited and navigation path (navigation log)
3 Purposes of Using Information
Collected information is used for the following purposes:
3.1 Account Management
Personal information is used to create and manage your account, verify login, recover passwords, and maintain security.
3.2 Transaction Processing
Financial information is needed to complete deposits, issue bonuses, process withdrawal requests, and maintain transaction history.
3.3 Customer Support
When providing assistance via 24/7 live chat or email, your account information may be accessed so that issues can be resolved quickly and accurately.
3.4 Fraud Prevention and Security
Automated technology is used to detect unusual transactions or the risk of multiple accounts. This is done in the interest of all users' security.
3.5 Responsible Gaming Program
If concerning patterns are observed in a user's betting behaviour, a warning may be sent or a limit may be suggested. Visit the Responsible Gaming page to learn more.
3.6 Technical Improvement
Analytical data is used to improve platform performance, identify site issues, and roll out new features on a trial basis.
4 Information Sharing and Third Parties
jetbuz never sells your personal information for commercial purposes. However, limited information may be shared with trusted third parties in the following cases:
- Payment Partners: Necessary information is shared with the relevant institution to complete transactions via bKash, Nagad, Rocket, or bank transfer.
- Game Providers: A connection is established with the servers of studios such as Evolution, Pragmatic Play Live, or JILI to run real-money games.
- Technology Service Providers: Trusted technology companies are engaged for cloud hosting, security management, and analytics tools; they are contractually bound to maintain confidentiality.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from a law enforcement agency.
Your information is not transferred to any person, organisation, or advertiser for reasons other than those stated above.
5 Cookies and Tracking Technologies
The jetbuz website uses cookies and similar technologies. These come in two types:
5.1 Essential Cookies
These cookies are essential for the basic functionality of the site — maintaining login sessions, security verification, saving language preferences, and so on. Disabling these cookies will prevent many site features from working.
5.2 Analytical Cookies
Analytical cookies are used to understand how users navigate the site. This information is collected in aggregate and is not used to identify any specific individual. You have the option to disable this type of cookie from your browser settings.
6 Data Security Measures
jetbuz has adopted industry-standard technical and organisational measures to ensure the security of your information:
- All data transmission is secured through SSL (Secure Sockets Layer) encryption.
- Sensitive information (passwords, payment data) is stored in encrypted form — not in plain text.
- Access to servers and databases is strictly controlled; only authorised staff can access the necessary information.
- Regular security reviews and vulnerability assessments are carried out.
- If a data breach occurs, affected users will be notified as soon as possible.
Please note, however, that no one can guarantee 100% security on the internet. It is therefore your own responsibility to keep your password confidential and to log out from unfamiliar devices.
7 Data Retention Period
Necessary information is retained for as long as your account is active. Even after an account is closed, some information may be kept for a defined period for the following reasons:
- Financial records: Transaction history is generally retained for up to 5 years.
- Fraud prevention: Relevant information may be kept in accordance with legal requirements.
- Dispute resolution: Relevant information will be retained until any ongoing claim or dispute is resolved.
Where the reasons listed above do not apply, personal information will be deleted or anonymised within a reasonable time after a request to delete the account.
8 User Rights
As a user of the jetbuz platform, you have the following rights over your own information:
8.1 Right to Access Information
You may request the support team to view the information stored in your account. After verification, a copy of that information will be provided.
8.2 Right to Correct Information
If your profile contains incorrect or outdated information, please contact our customer support to have it corrected.
8.3 Right to Delete Information
After financial and legal obligations have been met, you may request that your account information be deleted. However, if there are ongoing transactions or disputes, deletion is not possible until they are resolved.
8.4 Withdrawal of Marketing Communications
If you do not wish to receive promotional emails or messages from jetbuz, you may unsubscribe at any time or notify support. However, account-related important messages (such as security alerts) will continue to be sent.
9 Protection of Minors
jetbuz strictly prohibits registration and use of services by anyone under the age of 21. Date of birth is verified during registration, and age is confirmed via NID where necessary.
If evidence comes to us that a minor has created an account using false information, the account will be closed immediately and the relevant information will be deleted.
10 Policy Changes and Updates
jetbuz reserves the right to amend this privacy policy as needed. If significant changes are made, a notification will be sent to the registered email and a new date will be noted on this page. Continuing to use the site after changes are made means you agree to the updated policy.
To learn more about jetbuz, read our About Us page, which discusses the platform's services and values.
11 Contact
If you have any questions, feedback, or information-related requests regarding this privacy policy, please contact us:
- 24/7 Live Chat — click the chat icon at the bottom right of the site
- Email: [email protected]
We usually respond within 24 hours. For more general questions, check our FAQ section — many questions are already answered there.