Play responsibly, stay safe
jetbuz believes that entertainment and responsibility can go hand in hand. On this page we explain directly how to control your betting limits, recognise warning signs, and get help when you need it.
Gambling is entertainment, not a source of income
Online betting and casino games are a form of entertainment — they should not be treated as a regular source of income. jetbuz always wants its users to play with a clear head, within a set budget, and for enjoyment. Gambling is safest when you are taking part for the fun of it rather than to win.
Reading our Terms and Conditions will help you understand how our account management, deposit, and withdrawal policies protect you. It is also worth remembering that the house has an edge in the long run — no strategy can guarantee a win in every session.
Age verification matters to us. When registering at jetbuz, users must confirm that they are at least 21 years old. We are committed to preventing minors from accessing the platform through identity verification. It is equally important that a family member's account is kept out of reach of children and teenagers — keep your password private and lock your device.
You can find answers to any responsible gambling questions on our FAQ page, or contact us directly via 24/7 live chat.
Tools to keep yourself in control
jetbuz gives you a set of practical tools so you can decide for yourself how much time or money you spend.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, lowering it takes effect immediately, but raising it requires a waiting period.
Session Time Limits
Decide in advance how long you will play in a session. When the time is up, the system will automatically alert you and help you log out.
Temporary Break
Feel like you need a break? Pause your account for anywhere from 24 hours to 30 days. During the break, deposits and bets are not allowed.
Self-Exclusion
If you are experiencing a longer-term problem, activate self-exclusion for a period of 6 months to 5 years. Your account cannot be reopened during this period.
Transaction History
View all your deposits, withdrawals, and betting history at any time. Understanding your own spending patterns makes it easier to make informed decisions.
Reality Check
At set intervals, the system will remind you how long you have been playing and how much you have won or lost in the session.
To use any of these tools, contact us directly via 24/7 live chat or email [email protected].
Signs of problem gambling
If any of the following apply to you, take it seriously. Acknowledging the problem is the first step toward solving it.
- You are placing more bets to try to recover money you have lost — this "chasing losses" mindset is one of the main signs of addiction.
- You are hiding the amount you gamble or the size of your bets from family or people close to you.
- You feel restless, irritable, or uncomfortable when you are not betting.
- You are spending money set aside for everyday expenses — rent, food, utility bills — on betting.
- You are spending more time betting and cutting back on work, studies, or time with family.
- You are borrowing money to bet or are unable to repay debts taken on for gambling.
- You have tried to stop gambling repeatedly but have not been able to.
- You are experiencing growing anxiety, frustration, or stress related to gambling.
Where to get help
Rather than trying to face this alone, seek help — the jetbuz support team, your family, and professional counsellors are all here for you.
jetbuz Support Team
Our support team is available 24/7 via live chat and email in both Bengali and English. Contact us at any time to set limits, take a temporary break, or request self-exclusion. Email: [email protected]
Family and Close Ones
Talk openly with your family. If someone you trust knows how much you are playing, it is easier to stay within your limits. Family members often notice the early warning signs that we ourselves cannot see.
Professional Counselling
Speak with a mental health professional or addiction counsellor. Access to mental health services in Bangladesh is much easier than it used to be. Your personal privacy is protected throughout.
jetbuz Commitment
jetbuz has always believed that a good gaming platform's responsibility does not end with offering good games — ensuring the safety of its users is equally important. That is why we have invested in age verification, transaction monitoring, and user-controlled limit settings.
Under our Privacy Policy, your personal information is kept secure, and any responsible gaming requests are never shared with third parties.
Remember: every game and bet at jetbuz is an entertainment product. With the right mindset and knowing your own limits, that entertainment stays enjoyable. But the moment you feel that gambling is controlling you — stop and seek help right away.
Our Pledge
jetbuz never encourages underage users, never asks anyone in financial difficulty to increase their bets, and never puts up any barriers to using responsible gaming tools. Our support team is always ready to help.